Returns & Exchanges
At HoldOn, we want you to be completely satisfied with your home essentials. If your purchase isn't the perfect fit for your space, we offer a 30-day return window for most items in their original condition.
Initiate Your Request
Visit our online Returns Portal with your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Carefully place the items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your package.
Drop Off and Refund
Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing